Terms of Service

By accessing or using Orwell's services, website, or applications (collectively, the "Services"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Services.

1. Description of Services

Orwell provides AI-powered content generation, SEO optimization, and marketing research services. Our platform helps businesses create content strategies and publish content online.

2. User Responsibilities and Disclaimers

2.1 Content Accuracy and Liability

WE ARE NOT RESPONSIBLE FOR ANY DAMAGES that occur due to inaccuracies in content generated through our Services. We acknowledge the inherent limitations of current AI technologies used in our platform. By using our Services, you understand and agree that:

• It is solely your responsibility to review, verify, and ensure the accuracy and appropriateness of any content generated by or suggested through our Services before publishing or using it.
• We shall not be held responsible, legally or otherwise, for any damages (monetary or non-monetary) resulting from content generated, suggested, or published using our Services.
• This includes, but is not limited to, content generated or inspired by topic suggestions, our research functions, or any other features directly or indirectly associated with our application.
• You assume full responsibility for any content you publish to any platform, whether generated by or based on our Services.
• Our research capabilities and content generation are dependent on the accuracy and completeness of the data you provide through integrated platforms (such as Wix), including but not limited to site information, product data, event data, menu items, and services. The accuracy of our outputs is directly related to the quality of these inputs.

2.2 Third-Party Media Usage

Our Services may incorporate images from third-party providers including, but not limited to, Unsplash and Pexel. You acknowledge and agree that:

• We are not responsible for any copyright issues, claims, or legal actions arising from your use of these images.
• In the event that any photographer or rights holder raises claims against you for copyright infringement related to images provided through our Service, we shall not be held responsible.
• If third-party APIs fail, resulting in images not displaying, we shall not be held liable for any consequences.
• You are responsible for ensuring your use of any images complies with the respective licensing terms of the original providers.

2.3 Backlinks Disclosure

When publishing content through our Services to supported platforms, we may include backlinks to our website (orwellseo.com). By using our Services, you:

• Acknowledge that these backlinks are included for our SEO benefit.
• Understand that you can remove these backlinks if desired, typically through the publishing platform's editor (e.g., in Wix Blog Editor under SEO settings).
• Agree that you understand and have no objections to this practice.

3. Payment, Pricing, and Refunds

3.1 Pricing Changes

We reserve the right to change our pricing at any time without prior notice. You acknowledge and agree that:

• If we reduce our prices, we are not obligated to adjust the subscription costs for users who previously subscribed at higher rates.
• Price changes will typically apply at your next billing cycle, but we reserve the right to implement changes immediately.
• Continued use of our Services after a price change constitutes acceptance of the new pricing.

3.2 Refund Policy

We do not provide refunds for our Services under any circumstances, except:

• When refunds are processed through the discretion of the platforms through which we offer our Services (e.g., Wix.com).
• In such cases, the platform's refund policies will apply, not our own.
• We are not obligated to honor any refund requests made directly to us instead of through the relevant platform.

4. Service Termination and Restrictions

4.1 Termination of User Access

We reserve the right to terminate or suspend your access to our Services at any time, with or without notice, for any reason, including but not limited to:

• Attempting to circumvent our systems to obtain free tokens or usage.
• Creating multiple accounts to exceed usage limits.
• Reverse engineering or attempting to extract our proprietary algorithms or models.
• Scraping, data mining, or otherwise extracting large amounts of data from our Services.
• Using our Services for illegal activities or to generate harmful, abusive, or unethical content.
• Sharing account access with unauthorized users.
• Any other behaviors we deem to violate these Terms or the intended use of our Services.

4.2 Legal Actions

In addition to terminating access, we reserve the right to take appropriate legal action against users engaging in prohibited activities, including seeking monetary damages and/or injunctive relief.

5. Third-Party Platforms

5.1 Integration with Wix and Other Platforms

Our Services may be integrated with or available through third-party platforms such as Wix.com. You acknowledge and agree that:

• We are not responsible for any issues, errors, or outages caused by these third-party platforms.
• We are not liable for system downtime, dashboard management issues, or any other problems related to the third-party platforms.
• We are not obligated to compensate or refund customers for any failures or shortcomings of these third-party platforms.
• Conversely, these third-party platforms are not responsible for any failures or issues with our Services.

6. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, and software, are owned by Orwell, its licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws.

While you retain ownership of content you create using our Services, we reserve the right to analyze and use such content in an anonymized manner to improve our Services and train our AI models.

6.1 Data Retention and AI Training

By using our Services, you acknowledge and agree that:

• We save and retain all user-generated content, including but not limited to articles, keywords, topic suggestions, research queries, and results.
• We collect and store your site data, email information, addresses, and other information you provide directly or through integrated platforms.
• We may use all collected data to train our AI models and improve our Services, even after your account is terminated.
• Our right to use this data for training and improvement is perpetual and royalty-free.
• We may collect and store additional types of data in the future as our Services evolve.
• While you may request removal of your information by contacting us, we reserve the right to retain certain data for legal, security, or operational purposes.

6.2 Data Protection Practices

While we make extensive use of your data as outlined above, we also implement reasonable measures to protect that data. These measures include:

• Industry-standard security protocols to safeguard your information
• Access controls limiting which personnel can access different types of data
• Where feasible, anonymization and aggregation of data used for AI training
• Regular reviews of our data storage and handling practices

However, we cannot guarantee absolute security of your information. No method of electronic storage or transmission over the internet is 100% secure. By using our Services, you acknowledge and accept these inherent risks.

Furthermore, your rights regarding your personal information may vary depending on your location. California residents may have specific privacy rights under the California Consumer Privacy Act (CCPA). For more detailed information, please refer to our Privacy Policy.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ORWELL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES;
• ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES;
• ANY CONTENT OBTAINED FROM THE SERVICES; AND
• UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR ACCESSING OUR SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

8. Indemnification

You agree to defend, indemnify, and hold harmless Orwell, its affiliates, licensors, and service providers, and its and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services, including, but not limited to, any use of the Services' content other than as expressly authorized in these Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. All disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Singapore.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.

11. Contact Information

If you have any questions about these Terms, please contact us at:

orwellaiseo@gmail.com

This email address serves as our primary contact method for all inquiries related to our Services, including support requests, feedback, and legal matters.